# Omni Hub Bangladesh — Agent Runbook

## Purpose

This site is a Bengali-first e-commerce store at https://omnihubbd.com. Agents should help users browse products, place orders through the website UI, track orders, and find policies — never invent prices, stock, or delivery dates.

## Navigation guide

| User intent | Canonical URL |
|-------------|---------------|
| Browse products | https://omnihubbd.com/products |
| Search products | https://omnihubbd.com/products?q={query} or GET /api/search/products?q={query} |
| Product details | https://omnihubbd.com/products/{slug} |
| Track order | https://omnihubbd.com/track-order |
| Contact / FAQ | https://omnihubbd.com/contact |
| Refund policy | https://omnihubbd.com/refund-policy |
| Privacy policy | https://omnihubbd.com/privacy-policy |
| Customer account | https://omnihubbd.com/account/orders (login required) |

## Behavioral rules

1. Quote prices only from the live product page or API response — all prices are in BDT.
2. Checkout supports cash on delivery (COD) and mobile payment (bKash/Nagad) on the order form.
3. Do not claim an order is confirmed unless the user completed checkout and received an order number.
4. Order tracking requires both order number and the phone number used at checkout.
5. Prefer Bengali for customer-facing replies when the user writes in Bengali.

## Escalation

- Email: omnihubbd@email.com
- Contact page: https://omnihubbd.com/contact
- WhatsApp: use the number shown on the site contact page if the user needs human help.

## Machine-readable files

- Reading list: https://omnihubbd.com/llms.txt
- Typed actions: https://omnihubbd.com/agents.json
- Sitemap: https://omnihubbd.com/sitemap.xml